Legal
Returns & Exchanges
Last updated: 18 May 2026
If a ready piece arrives damaged, incorrect, or clearly not what you ordered, contact us promptly so we can review the issue and guide you through the next step.
Eligible items
Returns are generally handled for items that are unused, unworn, and in original condition with tags or packaging intact, unless the issue is caused by a delivery or fulfilment error.
Custom pieces
Made to order and custom made pieces are reviewed case by case because they are created specifically for the request. If there is a production issue, we will help resolve it.
How to request a return
Send your order number, a short explanation, and photos if relevant. We will confirm whether the item qualifies and share the return instructions if approved.
Refund timing
Approved refunds are processed after inspection and confirmation. The exact timing depends on the original payment method and your financial institution.
Non-returnable cases
Custom items, visibly used items, and requests made long after delivery may be ineligible unless a product defect or fulfilment error is involved.