Client care
Frequently Asked Questions
Answers for ready to wear, made to order, custom made, payments, delivery, and support.
How do I order a custom made piece?+
Open the product page, choose the custom made option, and share your size, measurements, color, fabric, and any notes. The team will confirm the next step before production starts.
Can I still buy ready pieces immediately?+
Yes. Ready to wear pieces can be added to cart and checked out normally when they are marked in stock.
What if I need a different size or color?+
Use the made to order or custom made flow. Made to order lets you choose from the available colors and size chart, while custom made lets you send your measurements and type your color preference.
Do you offer consultations?+
Yes. Consultations are available for styling guidance, custom requests, and fit discussions.
What happens if a piece is damaged or incorrect?+
Contact us as soon as possible with your order number and photos. We will review the issue and advise on the next step.
If your question is not listed here, contact client care.